My good friend and I had a life-changing stay at this resort. From the cleanliness, service, quality of food, location/beach access… to the most important, the ENTERTAINMENT! The entertainers were by far the most lively and exciting people, bringing cultural knowledge and flavor into the experience that was tempered with a good grasp of tourist languages and interests.
One entertainer, in particular, Brackin Hernandez, literally created a larger-than-life experience each day of our stay. Beyond involvement in the activities and performances, which were genuinely fascinating, he would find my friend and I (we are in our late-twenties, mature yet very young at heart) and involve us in games, challenges, and conversations that were so lively it literally brought our experience overall to another level.
He involved other visitors when we wished for a larger group and single-handedly drummed up exciting story-circles. He spontaneously appeared, alongside a variety of other entertainers, the moment even the hint of a lull could be perceived. His personality was incredible, and, in the end, his friendship was one of the most valuable takeaways.
There is another entertainer many will comment on who was undoubtedly the glue of the resort, but Braskin came in as the most authentic, young and lively spirit to have ever genuinely interacted with us. I have visited 7 other resorts in the past 9 years, and this was by far my absolute favorite, mainly because of this individual. Thank you again, Melia, I will be back next year, if not sooner!!!! Braskin were coming for you!
The hotel has a lovely ambiance with a superb location. On one side you are looking out to the golf course, and on the other hand, there are beautiful views of the beach. The service from all the staff was excellent and welcoming when they shared the el cielo cozumel private tour they go to. The main restaurant was good with plenty of choices though maybe not quite 4* standard.
The independent restaurants were a bit mixed, and the booking system was weak. The cocktail bar was fantastic, and there was always something going on in the lobby in the evening. All in all, we had a good experience and would definitely return if we revisit Cuba.
The service was amazing in this hotel! From the breakfast buffet to the many restaurants available. Absolutely no complaints. The Level treatment was so worth it. If not for the travel ban, this would be my vacation once or twice per year.